Privacy & Cookies Policy
1. Privacy Policy
1.1. Personal Data TESUP Collects from You
At TESUP, we believe that you can have great products and great privacy. This means that we strive to collect only the personal data that we need. The personal data TESUP collects depends on how you interact with TESUP.
When you create an ID, apply for commercial credit, purchase and/or activate a product or device, download a software update, register for a class at TESUP Store, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with TESUP, we may collect a variety of information, including:
Account Information. Your ID and related account details, including email address, devices registered, account status, and age.
Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as browser type.
Contact Information. Data such as name, email address, physical address, phone number, or other contact information.
Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information.
Transaction Information. Data about purchases of TESUP products and services or transactions facilitated by TESUP, including purchases on TESUP platforms.
Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score.
Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data.
Location Information. Precise location and coarse location.
Other Information You Provide to Us. Details such as the content of your communications with TESUP, including interactions with customer support and contacts through social media channels.
You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.
1.2. TESUP’s Use of Personal Data
TESUP uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.
TESUP uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, TESUP may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations.
Power Our Services. TESUP collects personal data necessary to power our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.
Process Your Transactions. To process transactions, TESUP must collect data such as your name, purchase, and payment information.
Communicate with You. To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with TESUP, you may not opt out of receiving these important notices.
Security and Fraud Prevention. To protect individuals, employees, and TESUP and for loss prevention and to prevent fraud, including to protect individuals, employees, and TESUP for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content, including child sexual exploitation material.
Personal Data Used for Personalization. If you choose to personalize your services or communications where such options are available, TESUP will use information that we collect so that we can offer you those personalized services or communications.
Comply with Law. To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.
TESUP does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.
TESUP retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.
1.3. TESUP’s Sharing of Personal Data
TESUP may share personal data with TESUP-affiliated companies, service providers who act on our behalf, our partners, developers, and publishers, or others at your direction. Further, TESUP does not share personal data with third parties for their own marketing purposes.
Service Providers. TESUP may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services and delivering products to customers. TESUP service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions. They cannot use the personal data we share for their own purposes and must delete or return the personal data once they've fulfilled our request.
Partners. At times, TESUP may partner with third parties to provide services or other offerings. For example, TESUP financial offerings like TESUP Installments and TESUP Pay It Later are offered by TESUP and our partners. TESUP requires its partners to protect your personal data.
Others. TESUP may share personal data with others at your direction or with your consent, such as when we share information with your carrier to activate your account. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.
1.4. Protection of Personal Data at TESUP
At TESUP, we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.
1.5. Right to be Forgotten
TESUP respects your right to privacy, and you have the right to request the deletion of your personal data from our records. If you wish to exercise your right to be forgotten, please contact us through the provided contact information in Section 5. We will carefully consider and respond to your request in accordance with applicable data protection laws. Please note that certain legal obligations may require us to retain specific information for a certain period, even if a deletion request is submitted. However, we will only retain the necessary information to fulfill these obligations and will ensure that the remaining data is handled in accordance with this Privacy Policy.
2. Cookies Policy
TESUP’s websites and online services may use “cookies.” Cookies enable you to use shopping carts and to personalize your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behavior so we can improve our communications and products. If you want to disable cookies in the Safari web browser, go to Preferences and then to the Privacy pane and choose to block cookies. On your iPad, iPhone, or iPod touch, go to Settings, then Safari, and then to the Cookies section. For other browsers, check with your provider to find out how to disable cookies.
Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites. The cookies used on our websites have been categorized based on the guidelines. We use the following categories on our websites and other online services:
Category 1 — Strictly Necessary Cookies
These cookies are essential to enable you to browse around our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.
Category 2 — Performance Cookies
These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimize our websites and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.
Category 3 — Functionality Cookies
These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localized for your area. We may also remember preferences such as text size, fonts, and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-TESUP websites.
Below you can find the lists of the cookies we collect and what information they store.
| Cookie Name | Cookie Description | Category |
| PHPSESSID | To store the logged in user's username and a 128bit encrypted key.This information is required to allow a user to stay logged in to a web sitewithout needing to submit their username and password for each page visited. Without this cookie, a user is unabled to proceed to areas of the web site that require authenticated access. | Essential |
| private_content_version | Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. | Essential |
| persistent_shopping_cart | Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper. | Essential |
| form_key | A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). | Essential |
| store | Tracks the specific store view / locale selected by the shoppe. | Essential |
| login_redirect | Preserves the destination page the customer was navigating to before being directed to log in. | Essential |
| mage-messages | Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages, The message is deleted from the cookie after it is shown to the shopper. | Essential |
| mage-cache-storage | Local storage of visitor-specific content that enables e-commerce functions. | Essential |
| mage-cache-storage-section-invalidation | Forces local storage of specific content sections that should be invalidated. | Essential |
| mage-cache-sessid | The value of this cookie triggers the cleanup of local cache storage. | Essential |
| product_data_storage | Stores configuration for product data related to Recently Viewed / Compared Products. | Essential |
| user_allowed_save_cookie | Indicates if the shopper allows cookies to be saved. | Essential |
| mage-translation-storage | Stores configuration for product data related to Recently Viewed / Compared Products. | Essential |
| mage-translation-file-version | Indicates if the shopper allows cookies to be saved. | Essential |
| section_data_ids | Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. | Essential |
| X-Magento-Vary | X-Magento-Vary cookie is used by Magento 2 system to highlight that version of a page requested by a user has been changed. It allows having different versions of the same page stored in cache e.g. Varnish. | Essential |
| __zlcmid | to store a unique user ID. | Essential |
| allowedStore | This cookie is used to redirect customers to their locale store. | Essential |
| amcookie_allowed | This cookie is used for GDPR cookie management. | Essential |
| amcookie_policy_restriction | This cookie is used for GDPR cookie management. Used for restricted cookies by user. | Essential |
| cf_clearance | Clearance Cookie stores the proof of challenge passed. It is used to no longer issue a challenge if present. It is required to reach an origin server. | Essential |
| Used to identify users on their account. | Essential | |
| last_visited_store | Cookie generated by Magento. Used for caching & performance. | Essential |
| sessionid | This cookie identify user's session id. | Essential |
| _gaXXXXX | Used to distinguish users. | Analytics |
| _gid | Used to distinguish users. | Analytics |
| _gat | Used to throttle request rate. | Analytics |
| OptanonAlertBoxClosed | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | Analytics |
| OptanonConsent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | Analytics |
| utm_medium | This parameter defines which medium the visitor used to find your website, such as “social”, “email” or “cpc.” This parameter is useful to distinguish which medium is bringing you the most traffic or the highest quality traffic, as you can separate the traffic in Analytics. | Analytics |
| utm_source | This cookie is used to Provide parameters to URLs to identify the campaigns that refer traffic. | Analytics |
| utm_campaign | This cookie is used to Provide parameters to URLs to identify the campaigns that refer traffic. | Analytics |
| recently_viewed_product | Stores product IDs of recently viewed products for easy navigation. | Personalisation |
| recently_viewed_product_previous | Stores product IDs of recently previously viewed products for easy navigation. | Personalisation |
| recently_compared_product | Stores product IDs of recently previously viewed products for easy navigation. | Personalisation |
| recently_compared_product_previous | Stores product IDs of previously compared products for easy navigation. | Personalisation |
| MOOSEND_SITE_ID | Moosend Marketing tracking Cookie to determine the website associated | Personalisation |
| MOOSEND_USER_ID | Moosend Marketing tracking Cookie to determine the user associated | Personalisation |
| _hjSessionUserXXXX | This cookie is used for Moosend for their session. | Personalisation |